Frequently Asked Questions

Here’s One – Why aren’t all kitchens made this way?

Design and Measure

What makes us stand out is that we offer beautiful made-to-order kitchens, high levels of customisation, outstanding service, and all at a great price. iPlan Kitchens is a dedicated supplier of everything you will need to install a top quality Rigid Kitchen. We work closely with trusted suppliers of quality kitchen components to help us achieve our goal. That is, to manufacture and deliver furniture of the highest quality, a kitchen both you and iPlan will be proud of.

With over 35 years KBB experience supplying quality kitchen furniture to both Trade and Retail customers, we hope you’ll find our industry knowledge, creativity and know-how invaluable on your next project.

We offer a 10-year guarantee on the cabinetry, the bit we make. Doors, appliances, worktops, sinks and taps are subject to individual manufacturers guarantee. The guarantee does not cover natural wear and tear.

Yes we do and you’re welcome to visit our factory showroom near Dudley, West Midlands.

With respect for the wellbeing of all our customers, showroom visits are by appointment only. 

You can book a showroom visit online. Click Here

Yes we do. More information can be found here on our “Trade” page.

Yes, we can project manage the job from end to end. We offer a variety of approaches, from where you complete the design of the kitchen yourself, we manufacture it for you and delivery to site for you to install yourself, all the way up to where we take care of everything from design to delivery. 

Whatever kitchen door finish you choose, the quality of our cabinets are the same across the range. Our Midland range can be as low as £1,000.00. More expensive ranges like in-frame start from around £5,000.00 – £40,000.00. We work hard with our clients to offer the best value for money per project.

We do offer a measure service if you live in the West Midlands, or if you are an existing customer, a referred customer or bona fide iPlan Trade Customer

We can also offer non-customers a home visit however, we have to charge a nominal fee of £240.00 which is fully refunded with your kitchen order.

If you’re comfortable with a tape measure, see our easy to follow iPlan Guide (PDF) “How to measure for your new kitchen”

No, our factory premises is located in Dudley so we only fit in the West Midlands. We’ll be happy to help you find the right fitter for your project through our national network of iPlan Trade Customers.

Yes we can. It’s a great place to start but at some stage, we’ll need to visit your home just to double check all the measurements before manufacture.

In addition to our stock colours and paint-to-order colours, we offer a RAL colour match service should you require something a little more…   individual.

You can easily wipe them down with a clean damp cloth.

construction work

We don’t offer specific recommendations for builders. 

It all depends on the background that has been plastered and the thickness of plaster applied, normally 3-5 days. I suggest (if you have time) leaving it to dry completely and painting before the kitchen is fitted, this will make it easier for you and eliminate getting paint on your new kitchen units.

manufacturing

Absolutely, if fact we pride ourselves on being flexible. We make our own cabinets so we are not constrained by off the shelf sizes. Many of our door suppliers offer bespoke sizes, however allow for an extended lead time. 

Yes we can. We can supply all or some units, particularly the big units and L shape corner units dry assembled. The fitter can then easily assemble the cabinets on site.

Sure, no problem, we offer extreme cabinet customisation.

Sure, we can build it anyway you want.

Yes, all our kitchen cabinets are made from 18mm Egger MFC board with 18mm full-height solid back panels on the base and wall units.

Yes, all our doors are individually drilled for hinges, left or right.
Our online complete units are supplied with the doors fitted to the unit or drilled and re-boxed.

No. This is usually one of the last jobs the kitchen fitter will do when the kitchen has been installed.

With 25 stock cabinet colours, and over 100 non-stock colours to choose from, we offer you the best possible choice for your preferred door style. 

Yes they do. We use Blum soft close hinges, lift systems and drawers with all our kitchens,
all of which come with a lifetime manufacturers guarantee and included in the price.

payment and price

50% up front and the balance on delivery. 

Provided that the timeframe is not too long, yes, we can accommodate that.

No we don’t offer that service.

No, our prices are the same low price all year long. All our prices are quoted at industry “List Trade Price” or less.
Besides there’s no such thing as a sale, it’s just a way to pressure you into paying a deposit. 
Always check the
bottom line for the price and the quality of the cabinets you are buying, the rest is just smoke and mirrors. 

Our kitchen plan and design services are FREE if you live in the West Midlands, or if you are an existing customer, a referred customer or bona fide iPlan Trade Customer. We can also offer non-customers our pro-level kitchen design services and have limited the design fee to just £240 inc vat. This is fully refundable if you go on to purchase a kitchen from us and become a cherished customer.

Worktops

We provide a full range of worktops from all the top suppliers in the country.

Yes we can, any size and any colour.

delivery and installation

Again it depends, but usually between two to four weeks
We can expedite delivery under special circumstances, ask your kitchen designer.

In order to keep delivery cost to a minimum, we charge £1.20 plus VAT per mile from our HQ in Dudley. If ordering online, this is calculated automatically at the checkout.

From between one to three days depending on its size.

Yes, we have a team of experienced fitters who will install and work on your kitchen until you are completely satisfied.

Yes, we do. iPlan Kitchens are delivered to site fully assembled inside and out ready to install, including the doors, wirework, pull-outs and bins, saving you time and money on your installation. iPlan Kitchens are a breeze to install.

That’s absolutely fine with us.

appliances and accessories

Yes we can. Ask your kitchen designer for more details.
The good news is we can price match appliances with online suppliers like AO.com.

Yes you can. However, if the appliance are built in and we have quoted for installing them for you, you have to make
sure that they are on-site before we start installing your kitchen to minimise your cost. If we have to send our fitters
back just to finish off installing your built in appliances, you will incur additional charges.

Sure, that’s not a problem.

Yes we can, just ask your kitchen designer.

Of course. Again, just ask your kitchen designer.

Again, just ask your kitchen designer.

Yes we can. We offer a wide variety of sizes to suit all needs.

Yes we can. Ask your designer for details.

Yes we can supply lighting. We have a selection in the iPlan Shop.

bedroom and office furniture

We provide a full range of worktops from all the top suppliers in the country.

Worktops

Yes we do. Ask your kitchen designer for details.

We do manufacture built in office furniture. However, we don’t supply standalone office furniture.

We offer a wide range of colours here as well. Again, contact your kitchen designer for more details.

Yes we can. Again consult with your Kitchen Designer.

We offer a wide range of colours. Again, contact your kitchen designer for more details.

get in touch

Do you have some questions? We’d love to hear from you!

Call Now: 0800 644 0300

useful iplan guides

iPlan Beginners Guide Cover

Open our FREE Buying Guide (PDF)

iPlan Measure Guide Cover

Open our FREE Measure Guide (PDF)

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iPlan Kitchens are

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fully assembled

in just 3 weeks. 

Ordering Online

Our made-to-order

kitchen cabinets 

can now be

ordered online.